Call Center Representative

Dear Candidate, We have a requirement for Call Center Executive for Isha Life. The work location will be Madampatti, Coimbatore. Please find below the details: Job Responsibilities: - Handle inbound and outbound customer calls professionally and efficiently. - Respond to customer queries and concerns through emails and ticketing systems. - Manage customer support tickets and ensure timely resolution within defined SLAs. - Assist customers with inquiries related to orders, product information, delivery status, returns, refunds, exchanges, and payments. - Coordinate with internal teams such as Logistics, Warehouse, and Finance to resolve customer issues. - Maintain accurate records of customer interactions and updates in CRM/ticketing tools. - Follow up with customers to ensure satisfactory resolution of their concerns. - Adhere to quality standards, customer service guidelines, and process requirements. Required Skills & Competencies ;- Minimum 2 years of experience in Customer Support,...