Call Center Representative (Telecom)

**It's more than a career, it's a calling.**

WI-SSM Health St. Mary's Hospital - Madison

**Worker Type:**

Regular

**Job Summary:**

Answers incoming calls and performs triage of inquiries.

**Job Responsibilities and Requirements:**

PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
+ Collects relevant caller data to assist with measurement, tracking and reporting activities.
+ Track inquires, questions and answers and provide resolution.
+ May perform clerical or administrative duties.
+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, ...