CALL CENTER SUPERVISOR

WE'RE HIRING - CALL CENTER SUPERVISOR

LOCATION

DR. ZIAUDDIN HOSPITAL, HEAD OFFICE, NORTH NAZIMABAD KARACHI

JOB SUMMARY

Dr. Ziauddin Hospital is looking for an experienced Call Center Supervisor with excellent English communication skills to lead and manage daily call center operations. The incumbent will supervise a team of call center officers, ensure high-quality patient interactions, and oversee both inbound and outbound call activities while meeting performance standards.

JOB RESPONSIBILITIES

• Supervise and manage daily inbound and outbound call center operations.
• Monitor team performance, call quality, and KPIs (AHT, service level, patient satisfaction).
• Coach, train, and mentor call center staff to improve performance and communication standards.
• Ensure fluent English communication is maintained across all patient interactions.
• Handle escalated calls, complaints, and complex patient qu...