Call Center Support I

**Job Title:**

Call Center Support I

**Department:**

Customer Service & Contact Center Operations

**Country:**

United States of America

**State/Province:**

Arkansas

**City:**

Lowell

**Full/Part Time:**

Full time

**Job Summary:**

Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.

**Job Description:**

**Key Responsibilities:**

+ Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
+ Administer programs, projects, and/or processes specific to the operating unit served
+ Engage in ongoing training and professional deve...