Call Center Team Lead: Coach & Optimize CX Performance

GlowTouch is seeking a Call Center Team Lead in Barranquilla, Colombia. This role involves managing a team of customer service representatives to ensure exceptional service delivery and operational efficiency.

Responsibilities include overseeing daily operations, monitoring team performance, and providing coaching. Candidates should have at least 5 years of call center experience and 1 year in a supervisory role. GlowTouch emphasizes employee growth and values its team members.