Call Center Trainer (Heroica Puebla de Zaragoza)

The Call Center Trainer is responsible for the creation and execution of training programs, using knowledge of principles and methods for training design, instruction of individuals and groups, and measurement of training effectiveness.

DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPED

• Be responsible for conducting the training to new hires and evaluate the trainees.
• Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with all departments.
• Designing and developing training and development programmed based on organization’s and the individual’s needs.
• Working in a team to produce programs that are satisfactory to all relevant parties in an organization.
• Developing effective induction programs.
• Conducting appraisals.
• Devising individual learning plans.
• Producing training materials for in-house courses.
• Monitoring...