Call Center/Help Desk Manager

**Overview**

**Help Desk Manager (BHAK)**

Bowhead is seeking an experienced and customer-focused **Help Desk Manager** in Anchorage, AK to lead the delivery of enterprise IT services across our organization. This role is responsible for ensuring the consistent delivery of high-quality IT support, maintaining service excellence, and driving continuous improvement initiatives.

The ideal candidate is an experienced IT leader with a solid understanding of IT Service Management (ITSM), ITIL best practices, and enterprise infrastructure. They will oversee daily service operations, manage service desk performance, coordinate cross-functional technical teams, and ensure that IT services consistently meet business objectives and service-level expectations.

This position requires exceptional leadership, communication, and organizational skills, along with the ability to balance strategic planning with operational execution.





**Respons...