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Call Centre Agent: French

Merchants

Sandton, Gauteng, South Africa Contract - long term June 09, 2026
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Opportunity Description

Call Centre Agent: French

Now Hiring: French and English-Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French & English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.


You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:


  • Assist French-speaking customers with their Account and Mastercard services
  • Investigate and resolve fraud claims and payment disputes
  • Provide accurate, empathetic banking support across phone, email, and chat
  • Document cases clearly and follow all compliance and data security protocols
  • Escalate complex cases when needed and collaborate with internal fraud teams

    • Req...

    Contract - long term Information and Record Clerks

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    Opportunity Details

    Location Sandton, Gauteng
    Country South Africa
    Type Contract - long term
    Category Information and Record Clerks
    Posted June 09, 2026
    Deadline July 19, 2026

    About Merchants

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    Merchants

    Sandton, South Africa

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