Call centre agent

Job Description: Call Centre Agent Position Call Centre Agent Reporting To Team Leader / Call Centre Manager Job Purpose The Call Centre Agent is responsible for handling inbound and outbound customer interactions, promoting company products and services, generating sales, maintaining customer relationships, and ensuring that all performance targets and quality standards are achieved. Key Responsibilities Customer Service Answer customer enquiries professionally and courteously. Provide accurate information regarding products and services. Resolve customer concerns and complaints effectively. Maintain a high level of customer satisfaction. Sales and Lead Generation Conduct outbound calls to prospective clients. Promote and explain company products and services. Convert leads into successful sales. Follow up on potential customers and existing clients. Achieve daily, weekly, and monthly sales targets. Administration Capture and update customer information accurately on company ...