Opportunity Description
Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week)
The Role
We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.
Key Responsibilities
* Handle a high volume of inbound customer calls daily (approximately 40 calls per day).
* Deliver professional, friendly, and efficient customer service on every interaction.
* Resolve customer queries at first point of contact wherever possible.
* Manage customer enquiries relating to accounts, billing, appointments, and general support.
* Respond to customer communications via phone, email, webchat, and social media.
* Accurately log all customer interactions and update internal systems.
* Escalate complaints and complex queries...
The Role
We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience.
Key Responsibilities
* Handle a high volume of inbound customer calls daily (approximately 40 calls per day).
* Deliver professional, friendly, and efficient customer service on every interaction.
* Resolve customer queries at first point of contact wherever possible.
* Manage customer enquiries relating to accounts, billing, appointments, and general support.
* Respond to customer communications via phone, email, webchat, and social media.
* Accurately log all customer interactions and update internal systems.
* Escalate complaints and complex queries...
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