Call Centre - QA Process Manager

SUMMARY:
Umhlanga - Are you a quality-driven call centre leader within the financial services sector looking to make a lasting impact on service excellence? Take the next step in your career by driving compliance and operational consistency in a dynamic, high-performing environment as a Quality Assurance Process Manager POSITION INFO:
Our client is a well-established and respected provider within the South African Financial Services sector, specialising in Employee Benefits, Retirement Funds, and Investments. They are committed to delivering exceptional client service and maintaining the highest standards of regulatory compliance. The Quality Assurance Process Manager will be responsible for overseeing quality monitoring, customer experience, complaints resolution, and training governance across the call centre. This permanent, full-time role based in Durban focuses on standardising processes and uplifting service standards across all member a...