Call centre service advisor

Job Details Division: After Sales Minimum experience: Associate Company primary industry: Manufacturing Job functional area: Customer Service Job type: Permanent Posted: 04 June 2026 Closing date: 18 June 2026 Job Description

Purpose of the job:

In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.

Key Responsibilities Liaising telephonically/written with customers and retailers Solving customer education calls by providing technical product knowledge by performing 'First-line support' Ensuring service targets are met – KPI's Daily Sirius system management and Amazon Telephony system Ensuring customer satisfaction rate according to the company standards Reporting on all outstanding calls Attending and solving of customer queries via Service Manager, internet and from retail stores #J-18808-Ljbffr