Call centre supervisor midrand

Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team.

Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the company’s customers and sales team.

MAIN DUTIES & RESPONSIBILITIES: Sourcing, developing and supporting talented individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering with the Sales, Marketing and Operations teams Identifying operational and process issues and suggesting improvements Promoting a performance culture by training, coaching and conducting performance reviews Preparing reports and analysing data to assist management in strategic and operational decision making Monitoring quality of calls to ensure the desired serv...