Call Centre Team Leader

Call Centre Team Leader - 25k to 32k 12 months contract - Swindon – Immediate Interviews / Immediate Start

Job Overview
We are seeking an experienced and dynamic Call Centre Team Leader specialising in the Public Sector

This role involves overseeing daily operations within a busy call centre environment, ensuring exceptional service delivery, and leading a team of customer service representatives. The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to manage multiple tasks efficiently.

Responsibilities
• Lead, motivate, and supervise a team of call centre agents to meet performance targets and deliver high-quality customer service.
• Coordinate daily operations, including scheduling shifts and managing workflow to optimise efficiency.
• Provide coaching and training to team members to enhance their skills and ensure compliance with organisational standards.
• Analyse call centre data and perfo...