(CAN) Customer Service Manager

Position Summary

Working as a Customer Service Manager at Walmart Canada is an opportunity to develop your skills in the retail industry. As a Customer Service Manager, you coordinate front‑end operations to deliver exceptional customer service, ensuring a positive shopping experience and customer loyalty. You are also accountable for maintaining compliance with company programs and operational standards.

What you'll do

• Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, down registers, emergency codes, and theft prevention.
• Handle customer and Associate concerns and provide guidance as required.
• Monitor all Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
• Provide training to Associates on systems and Company procedures, such as scanning accuracy, productivity, com...