Cantonese-Speaking CSR (Johor Bahru)

Provides top quality customer service / technical support to all customers of the account / program. Attends customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of CSR's/TSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual / team goals.

• Provides expedient and accurate customer service to all client customers.
• Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests.
• Prepares reports by accessing account databases, analyzing the information contained and providing useful accurate and appropriate ...