Capacity Planning Consultant

Cons Workforce Planning - OW08BE
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
**Capacity Planning Consultant**
_This role can be done in office or remotely_
The capacity Planning Consultant is accountable for the development and maintenance of comprehensive staffing models supporting Operations Service/Call Centers. The models determine resource (staff) requirements for workload demands for long term planning. The models contemplate business processes, staff productivity, timeliness, growth, invest initiatives, transfer of work, as well as turnover and hiring.
The position works very closely with other members of the Operations and Finance teams and is critical in the development of annual operating plan/budget and regular outlooks.
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