Card Dispute Resolution Analyst - Payments & Card Operations, MariBank

Job Description

• Reconcile card fulfillment, inventory, billing processing, fee exception handling, and operational reports.
• Execute business-as-usual (BAU) activities independently, ensuring strict adherence to Card Operations SOPs.
• Manage dispute and chargeback cases for customers’ debit card transactions, ensuring timely resolution and compliance with network rules.
• Ensure compliance with internal policies, BSP issuances, applicable regulations, and approved Service Level Agreements (SLAs).
• Establish and monitor a robust risk and control framework, including proper documentation for audit and retention purposes.
• Forecast and manage card inventory levels and maintain strong relationships with card fulfillment partners.
• Coordinate with the Strategy & Innovation team on card programs, system enhancements, and new initiatives.
• Support Bank projects and initiatives, including participation in user acceptance testing (UA...