Care Concierge, Service Quality

Brief Summary
Join an organization dedicated to enhancing the experience of residents and their families in nursing care. Be the key liaison that ensures a smooth transition and exceptional service throughout the resident journey. Responsibilities
Serve as the primary contact for the families of nursing home residents, guiding them through pre-admission and admission processes. Conduct pre-admission counseling sessions to inform caregivers about fees, services, living conditions, and expectations. Facilitate resident orientation on admission day, supporting a smooth integration into the new environment. Collaborate with residents, caregivers, and a multidisciplinary team to address any concerns during their stay. Participate in care planning discussions, providing insights into residents' social backgrounds and preferences. Support the development of important touchpoints throughout the resident journey, from admission to discharge. Assist in measuring and monitoring customer sat...