Case Management Advisor

Job title Case Management Advisor Ref 44820 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A competitive starting salary of £27,040 per annum Job grade A Closing date 28/05/2026

Ready to make a real difference for customers when it matters most?

What you’ll be doing as a Case Management Advisor

As a Case Management Advisor, you’ll take ownership of customer cases from start to finish, ensuring every query is progressed, investigated and resolved with the customer at the heart of everything you do.

You’ll manage a varied and fast‑moving workload, handling incoming work while progressing ongoing investigations. This will involve working closely with colleagues across the business to gather information, resolve issues and deliver the right outcomes for our customers.

• Owning and managing customer cases through to resolution.
• Liaising with other ...