Catalan Customer Support - Remote from Portugal

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems

• Foster positive relationships by delivering prompt and courteous support

• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues

• Maintain a professional and empathetic approach in all customer interactions

• Work collaboratively with colleagues and leadership to achieve team objectives

• Share insights on recurring challenges and suggest opportunities for process or service improvements.