Centre Administrator - Guildford

Role Profile

The property is a medium retail premises located in the Guildford. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

People

• Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager.
• Create an effective, engaging, and efficient communication programme to include quarterly retailer briefings, tenants' meetings, handbook, and regular updates through newsletters and in‑centre app.
• Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement.
• Answer telephone, ensuring that all queries are dealt with or passed ont...