CFIT Technical Specialist - AL-FRC251121 009/01

Job Description: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions

Role Purpose

• The CFIT Technical Specialist plays a key role in supporting customers who adopt DHL’s Electronic Shipping Solutions.
• This role provides hands-on technical guidance, troubleshooting, and end-to-end support—both onsite and remotely.
• You will act as a primary helpdesk and technical escalation point for customer-facing IT matters, ensuring smooth implementation, configuration, and ongoing use of DHL’s eShipping solutions.

Main Responsibilities

Customer Support & Helpdesk

• Provide first-line and advanced technical support for DHL Electronic Shipping Solutions via phone, email, remote tools, and onsite visits.
• Troubleshoot customer issues related to system installatio...