Change Management Specialist for Cloud Migration

Transform workforce readiness as a Change Management Specialist in Toronto. Drive smooth adoption of a new Cloud Contact Centre as a Service platform and enhance user experience through expert methodologies.
In this role, you will leverage your change management expertise to ensure the seamless rollout of a CCaaS platform. With over 5 years of experience in technology implementations, you will align stakeholders and prepare teams for successful adaptation. Your work will bridge the gap between technical IT teams and frontline operations, minimizing disruptions while maximizing cloud capabilities.
Key Responsibilities:
• Develop a comprehensive Change Management Plan aligned with cloud migration
• Conduct change impact assessments across agent workflows and teams
• Identify key stakeholders and develop targeted engagement strategies
• Proactively mitigate risks related to processes and workflows
• Facilitate training sessions and coordinate role-based learning mater...