Channel Manager

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.Identify...