Opportunity Description
Job Title - Chat Support Agent (Arabic Speakers)
Type -12 months- extendable
Work Location - Dubai
Salary - AED 5000 - 6000
NP- Immediate
Key Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
- Provide accurate information about products, promotions, and company policies.
- Track and update customer cases using CRM or ticketing systems.
- Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to the relevant departments when necessary.
- Monitor and respond to customer reviews and feedback.
- Meet defined KPIs such as respon...
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