Chat Support Agent

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and efficient Chat Support Agent to assist customers in real time via live chat and messaging platforms. This fully remote role is perfect for someone who can type quickly, think on their feet, and deliver friendly, accurate support with every interaction.

Key Responsibilities

• Respond to customer queries promptly and professionally via live chat and messaging platforms
• Resolve product, service, and account-related questions accurately and efficiently
• Handle multiple simultaneous chat conversations while maintaining quality
• Escalate complex issues to the appropriate team when necessary
• Log all chat interactions in the CRM or helpdesk system accurately
• Cont...