Chat Support Executive

Key Responsibilities: Respond to customer inquiries via live chat in a professional, friendly, and timely manner. Resolve customer issues related to products, services, or account inquiries with effective solutions. Provide product recommendations, information, and assist with the ordering process. Maintain accurate records of customer interactions, feedback, and issues in the CRM system. Follow up with customers to ensure their issues have been resolved to their satisfaction. Ensure adherence to company guidelines, processes, and service level agreements (SLAs). Handle multiple chats simultaneously while maintaining high-quality service standards. Identify opportunities to upsell or cross-sell products/services based on customer needs. Work collaboratively with other departments to resolve customer concerns and enhance the customer experience. Requirements Eligibility Criteria: Minimum Qualification: Any graduate or above Skills Required: Excellent written communication skills (Englis...