Citizen Experience Traineeship [GRIT@Gov]

This traineeship position contributes to building a first‑class Public Service through the provision of top‑class service delivery and product expertise which cuts across multiple agencies to citizens, across a network of ServiceSG Centres which serves as a first stop physical concierge for citizens who are not able to transact digitally with the Government. Through this traineeship, trainees will build their capabilities in service delivery, policy understanding, stakeholder engagement as well as soft skills in managing diverse citizen interactions.

You will serve as a front‑line service officer at ServiceSG Centres, operating on a 5‑day rostered shift schedule (including weekends) from 9.00am to 6.00pm at ServiceSG Centres or 10.00am to 6.00pm at locations. You may rotate among different centres based on operational requirements.

• Citizen Service Delivery: Provide compr...