Claims Examiner, Motor OD

Job Summary

• Claims Specialist
• Claims Services
• Claims Assessment & Processing
• Claims Settlement
• Claims Dispute Resolution

Key Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Key Requirements