Claims Executive / Snr Executive

Job Description

• Assist the Claims Manager in establishing individual and team goals aligned to departmental KPIs.
• Drive execution against the team’s objectives through prioritization, tracking, and course-correction as needed.

• Provide day-to-day supervision, technical guidance, and structured training for Commercial Claims staff.
• Monitor work quality, cycle times, customer experience outcomes, and operational results; identify performance gaps and implement improvement plans.
• Conduct ongoing portfolio/file analysis to identify loss drivers, leakage, and opportunities for cost containment while maintaining a high-quality service experience consistent with Sompo standards.