Claims Navigator

Duties & Responsibilities

Key roles and responsibilities:

• Claims Processing: Register claims, confirm documentation, and assist claimants through the process.


• Guidance & Support: Provide clear information on policy terms, benefits, and procedures.


• Coordination: Act as the central point of contact between internal teams and external organizations.


• Issue Resolution: Monitor claim progress and resolve delays or basic claim-related issues.


• Confidentiality: Manage sensitive information with discretion.


• Payments & Banking: Capture and verify proof of payments (POPs) for claims and refunds, confirm and load banking details.


• Policy Management: Save and assist with policy schedules, ensuring accessibility.


• Customer Feedback: Manage and respond to reviews on Hellopeter.

Desired Experience & Qualification

Educati...