Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid

We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist.

This role sits at the intersection of claims operations, third-party provider management, process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain, improving operational performance and driving innovation initiatives, including the adoption of AI and automation solutions.

Key Responsibilities

Claims Provider & Partner Management

• Manage and optimize relationships with third-party claims providers, including repair networks, assessors, legal partners and other service providers.
  
• Monitor provider performance through KPIs, SLAs, ...