Claims Team Leader

This is a role supporting the Team Manager or Head of Fast Track with the performance, development and technical supervision of a team of RTA Fee Earners and administration support. Delivering excellent service to our clients whilst ensuring consistency of process and delivery of KPIs within Minster Law.

Core Responsibilities

• Understanding of the divisional financial plan, and to set targets, strategy and tactics based on the same. Deliver financial target.
• Completing monthly one-to-one meetings, mid-point and end of year appraisal reviews in line with company policies.
• Monitor all aspects of performance in line with targets and be responsible for agreed KPIs.
• Monitor call performance to ensure telephony KPI’s are achieved.
• Responding to and Managing of Client complaints ensure complaints are handled in accordance with the Law Society and company policies and procedures. That these are kept to a minimum with feedback ...