Claims Team Leader

Sue Ross Legal is seeking a Fast Track Claims Team Leader to support the Team Manager and Head of Fast Track in leading a high-performing group of RTA Fee Earners and administrative staff. This is a fantastic opportunity for an experienced personal injury professional with leadership skills to make a real impact — driving performance, mentoring colleagues, and ensuring exceptional client service.
As a Claims Team Leader, you’ll play a pivotal role in balancing technical expertise with team leadership. You’ll be responsible for performance management, coaching, and embedding best practices, while also providing technical guidance on personal injury cases.
Key responsibilities include:
* Delivering divisional financial targets and KPIs
* Conducting monthly 1:1s, appraisals, and team performance meetings
* Monitoring case progression, telephony performance, and client complaints
* Ensuring compliance with DPA, SRA rules, and company policies
* Providing tech...