Client contact centre administrator

Client Contact Centre Administrator (Cape town)

Job Title: Client Contact Centre Administrator (Cape town)

Job Description

The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.

Key Responsibilities and Duties To be logged onto the Client Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. Respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time. Maintain and update your daily workflow queue for management reporting. Strive to have zero lost calls per day. Log all telephone calls received on the policy/claim records. Verify and update, if necessary, all personal contact information for clients, including medi...