Client Engagement Executive

Job Purpose

• Ensure operational excellence in the execution of FBP CEM plans and activities across all client touchpoints.
• Work closely under the guidance of the CEM Manager to drive client engagement, retention, and loyalty objectives.
• Support the development of a client-centric approach by leveraging data insights and delivering client experiences.

Key Responsibilities

Client Journey

• Execute end-to-end CEM activations in alignment with the overall CEM strategy, including tracking performance, capturing key learnings, and identifying best practices for future campaigns.
• Support the retail team in the rollout and adoption of CEM initiatives, including cabin services, in-store activations, workshops, loyalty programs and experiential retail programs to enhance client experience.
• Coordinate and implement client engagement activities such as event invitations, client gifting, loyal...