Client Experience Leader for Brokerage in Alberta

Elevate client satisfaction as a Client Experience Leader at a prestigious brokerage in Alberta. Utilize your leadership skills to enhance performance and operational excellence within service teams.
In this crucial role, you will guide Commercial Account Managers and Personal Lines teams through effective coaching and performance monitoring. Ensuring operational excellence involves daily servicing, file reviews, and renewal audits. Your expertise with the Applied EPIC system is vital for promoting data accuracy and optimizing workflows.
Key Responsibilities:
• Lead, coach, and mentor service teams for better performance
• Conduct file reviews and audits for quality assurance
• Champion the Applied EPIC system for reporting and analysis
• Analyze KPIs and retention metrics to enhance services
• Collaborate on client escalation and manage complex accounts
Requirements:
• 7+ years in Commercial or Personal Lines brokerage
• Mandatory Level 2 Alberta General ...