Client Experience Leader

Client Experience Leader – Full‑Time Permanent

Reporting to: Store Leader – Harry Rosen, Square One Mississauga, Ontario

Harry Rosen is a proudly Canadian‑born and – raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Responsibilities

• Performance Leadership – Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in‑store and after‑sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisor...