Client Experience Manager

You will be the face of Karuna Manor

Every resident, relative, visitor and prospective family who steps through the door should feel an immediate sense of warmth, welcome and belonging — a true home from home. That impression starts with you. As our Client Experience Manager, you set the tone for everything: the way people are greeted, the way the home looks and feels, the quality of the food on the table, the energy in the activities programme and the care that goes into every detail of the environment. You are the person who makes Karuna Manor feel like the place it should be.

About TLC Care and Karuna Manor

We are on a journey to achieve CQC Outstanding across every home in our group, and we hold Investors in People Platinum because we invest meaningfully in our team members. Karuna Manor is one of TLC Care's cultural homes — a home with a distinct identity, where the food, the festivals, the traditions and the atmosphere genuinely reflect the commu...