Client Onboarding And Operations Manager, Proptech Saas

Job Summary

As our Senior Client Operations Leader, you’ll take full ownership of service delivery, client onboarding, and ongoing satisfaction for our newly launched SaaS platforms. Reporting to executive leadership, you’ll establish the operations and client service team, ensuring every client transition from sale to adoption is frictionless, rapid, and value-driven. With a deep understanding of SSA’s real estate landscape – including regulatory nuances, market fragmentation, and digital adoption trends – you’ll champion our mission to empower property stakeholders across the continent.

Key Responsibilities

1. Department Build-Out & Strategic Vision

   • Architect and launch the operations and client service framework optimized for SSA’s diverse markets, covering onboarding, support, and engagement.

   • Define KPIs, workflows, and scalable processes to support rapid expansion in key SSA hubs like South Africa,...