Opportunity Description
Join AbaData's mission as a Client Onboarding Support Analyst in Red Deer, AB. Leverage your technical skills to assist clients in navigating our advanced energy technology solutions effortlessly.
In this pivotal role, you will ensure new and existing clients receive the highest level of support. Your responsibilities will involve troubleshooting, managing accounts, and fostering strong relationships to drive client satisfaction. You will also play a vital role in training and process improvements within the team.
Key Responsibilities:
• Serve as first contact for client inquiries through multiple channels
• Build comprehensive product knowledge for accurate support
• Execute Tier 1 technical troubleshooting for client devices
• Conduct routine maintenance on client accounts and data
• Document all client interactions clearly in HubSpot
Requirements:
• Background in customer service, ideally within technology
• Technical Diploma or Degree is a plus
• Ex...
In this pivotal role, you will ensure new and existing clients receive the highest level of support. Your responsibilities will involve troubleshooting, managing accounts, and fostering strong relationships to drive client satisfaction. You will also play a vital role in training and process improvements within the team.
Key Responsibilities:
• Serve as first contact for client inquiries through multiple channels
• Build comprehensive product knowledge for accurate support
• Execute Tier 1 technical troubleshooting for client devices
• Conduct routine maintenance on client accounts and data
• Document all client interactions clearly in HubSpot
Requirements:
• Background in customer service, ideally within technology
• Technical Diploma or Degree is a plus
• Ex...
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