Client Operations Delivery Manager

The Client Operations Manager runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders. He/She specializes in one or more areas of the end-to-end commerce process. The Client Operations Manager drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality. Ensure that Cisco’s customers’, partners’ and internal stakeholders' transactions are executed seamlessly, with a constant focus on customer experience. Identify opportunities to streamline, automate or outsource segments of Cisco’s commerce processes or internal processes. Enable clients to do business with Cisco more easily thru self-serve options, training. Perform data analysis using specialized domain knowledge and business expertise. Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoi...