Client Relations Officer

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities

• Providing clients and professional partners with license-related information in line with organizational time‑frames and guidelines
• Issuing quotes and providing license-related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing a portfolio of work
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
• Delivering exceptional levels...