Client Relations Specialist

Position Summary :  The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.

The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Roles & Responsibilities :  The essential functions include, but are not limited to the following :  Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients  Run point on following client retention processes to retain at risk relationships  Work with internal teams, client, and agent to achieve a high rate of client retention  User set-up and training of our client facing web-based payroll and custom re...