Client Relationship Manager

Purpose

To develop, manage, preserve and enhance the relationship and service provided to clients. To ensure delivery of an exemplary service and contribute towards expanded client revenue goals, including assisting in the acquisition of new business.

Key Tasks & Duties

• Identify clients benefit objectives.
• Agree and implement a client service plan and annual timetable of visits appropriate to the size and complexity of the client, to build commitment, develop relationships and review our performance.
• Implement, monitor and control consulting projects, including renewal/re-broking activities. Advise upon changes in perceived risk exposures and relevant legislative changes.
• Co-ordinate the use of other Lockton specialist teams where required.
• Review with appropriate associates at the earliest opportunity, any case under threat or where perceived vulnerable and implement, monitor and oversee a ...