Client Service Consultant

This position reports to the Client Services Team Manager and is based at our offices in Bryanston. The successful individual will be required to provide empathetic and sincere interaction with our valued clients, answer incoming calls, foster positive client relations, manage inquiries, and promptly resolve customer queries or complaints.

Responsibilities

• Attend to high call and workflow volumes, ensuring all client queries are addressed in a timely manner.
• Interact with clients in an empathetic and sincere manner, building on the company values and brand.
• Develop excellent product knowledge to confidently address client queries.
• Provide feasible solutions, reassure clients, and deliver on promises on time.

Qualifications

• Completed Matric.
• Minimum of 2 years of client service experience in a high call volume, inbound and outbound environment.
• Completed Degree or a 3-y...