Opportunity Description
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
PROBLEM RESOLUTION Why Problem Resolution is important: Problems are very likely to occur at some point during your relationship with your clients. Positively resolving a client’s problem when it is reported to you improves a client’s overall experience and keeps them loyal. It is important to remember that the “problem” typically isn’t with the quality of medicine provided but with a breakdown in the communication or understanding between the client and the hospital team. It is equally important to remember that every Banfield associate influences a client’s experience and they should feel comfortable addressing any concerns a client may have both quickly and efficiently. BEST PRACTICES: • Pay attention to a client’s body language and what their words and behavior are telling you...
PROBLEM RESOLUTION Why Problem Resolution is important: Problems are very likely to occur at some point during your relationship with your clients. Positively resolving a client’s problem when it is reported to you improves a client’s overall experience and keeps them loyal. It is important to remember that the “problem” typically isn’t with the quality of medicine provided but with a breakdown in the communication or understanding between the client and the hospital team. It is equally important to remember that every Banfield associate influences a client’s experience and they should feel comfortable addressing any concerns a client may have both quickly and efficiently. BEST PRACTICES: • Pay attention to a client’s body language and what their words and behavior are telling you...
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