Client Service Executive - Digital servicing & Service Quality Assurance

The client service executive will be responsible for handling client queries/complaints and asking for any information via the digital channel e.g. social media handles like Facebook, Twitter, LinkedIn, and the Chat Bot options. This will also include calling the client and engaging the client for any information required and providing resolution / clear queries.

• To handle customer social media posts, calls & issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.
• Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community
• Engage social media commentary directly in carefully phrased social media responses seen by a bro...