Client Service Executive (Fixed-term Contract)

Join the Audley Travel team as a Client Service Executive and help us create extraordinary travel experiences for our clients. If you’re passionate about travel, love delivering exceptional customer experiences, and enjoy turning challenges into moments that make a real difference, we’d love to hear from you.

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our clients unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Manage escalated complaints and post-travel feedback, ensuring timely and effective resolution.
• Collaborate with sales teams to guide and support complaint handling at a team level.
• Communicate directly with clients to resolve issues with empathy and professionalism.
• Monitor service metrics including complaint volumes, resolutio...